FAQs

  • The first appointment is scheduled as an intake.

    Intake Standard Fee:

    Doctoral Level Counselor- $360/session

    Master Level Counselor-
    $280/session

    Intern Counselor in Training - $70-$160/session

    90-minute Standard Fee (ongoing therapy session):

    Doctoral Level Counselor- $360/session

    Master Level Counselor-
    $280/session

    Intern Counselor in Training - $70-$160/session

    60-minute Standard Fee (ongoing therapy session):

    Doctoral Level Counselor- $240/session

    Master Level Counselor -
    $185/session

    Intern Counselor in Training - $45-$105/session

    45-minute Standard Fee (ongoing therapy session):

    Doctoral Level Counselor - $180/session

    Master Level Counselor -
    $140/session

    Intern Counselor in Training - $35-$80/session

  • You get to choose a counselor with which you have the best fit! Depending on their current availability, each of the counselors at Charis offer FREE 15-minute phone consultations to help you decide who you can trust and who you want to work with.

    Paying in full at time of service, rather than utilizing insurance benefits provides you the greatest freedom and choice over your care, including: length and duration of visits, modalities used, selection of practitioner, privacy of your PHI and medical records, and confidentiality of diagnosis and treatment plan.

    Managed care plans may deny payment or reduce benefits if your care is obtained outside of their network or outside of their authorization (pre-approval). As well, your number of sessions or treatment protocols may be limited.

    Insurance companies require counselors to submit your personal information, including but not limited to: diagnosis, type of treatment, dates of service, copies of chart notes, justifications for treatment, progress reports, and financial information.

    Once information is released to an insurance company, Charis has no control over who is able to access that information. Therefore, if you choose to have your insurance cover a portion of your treatment cost, you will be waiving your right to confidentiality as related to the information your insurance carrier requires.

  • Yes, depending on who you see. Please discuss your insurance coverage with the intake counselor or your current therapist to determine what will be the best financial alternatives.

    Superbills are provided upon request for services paid in full at time of service. A superbill is an itemized list of services provided to a counseling client that acts to an insurance company as a receipt for counseling. Depending on your insurance, you might be eligible to submit superbills to your out-of-network plan(s) for monetary reimbursement. Please contact your insurance company for further details regarding your specific plan(s) and the process to submit a superbill to your insurance provider.

    ***Please note that your insurance may or may not cover/reimburse for the services provided at Charis. Payment is due in full at time of service. ***

    Please see each providers individual page for a list of insurances they are in -network with.

    You will still need to pay your deductible, copay or coinsurance amount at time of service. You are responsible for the balance of payment if your insurance carrier does not respond promptly to our bills (after 90 days). Please check with your insurance carrier to discuss the benefits, limitations and procedures of your plan PRIOR to your visit because you remain responsible for any unpaid balances.

  • Yes! However, this is a benefit option for established clients who are NOT utilizing insurance benefits to pay for counseling services.

    Charis has a long-standing commitment to make counseling affordable, especially to those in need. Scholarships are awarded based on income, family size/dependents, as well as special extenuating circumstances. Scholarships are approved for a set number of appointments and can be reapplied for as needed. Please download and complete the Application for Fee Reductions and Scholarships and submit a completed form to your therapist to apply.

    Please note: Any payment plan and/or fee reduction may be modified and/or discontinued: should a credit card payment or check be denied or returned from the bank, for no-shows, or late cancellations.

    In the event a card is declined at the time of session, for a reduced fee appointment, and the fee is not paid within 1 calendar week from the time of the appointment, the balance will default to the Provider’s standard fee for the scheduled appointment time.

    Charis Scholarship Funds cannot be utilized to pay for cancellation fees

  • Yes! A Good Faith Estimate is provided to all clients NOT utilizing their insurance to pay for counseling services.

    You are entitled to receive a Good Faith Estimate (GFE) of what the anticipated charges might be for psychotherapy services provided to you. While it is not possible for a psychotherapist to know, in advance, how many psychotherapy sessions may be necessary or appropriate for a given person, the GFE provides an estimate of the cost of services provided. Your total cost of services will depend upon the number of psychotherapy sessions you attend, your individual circumstances, and the type and amount of services that are provided to you. The GFE is not a contract and does not obligate you to obtain any services from the provider(s) listed, nor does it include any services rendered to you that are not identified here.

    A Good Faith Estimate is not intended to serve as a recommendation for treatment or a prediction that you may need to attend a specified number of psychotherapy visits. The number of visits that are appropriate in your case, and the estimated cost for those services, depends on your needs and what you agree to in consultation with your therapist. You are entitled to disagree with any recommendations made to you concerning your treatment and you may discontinue treatment at any time. You have a right to initiate a dispute resolution process if the actual amount charged to you substantially exceeds the estimated charges stated in your Good Faith Estimate (which means $400 or more beyond the estimated charges).

    You are encouraged to speak with your provider at any time about any questions you may have regarding your treatment plan, or the information provided to you in a Good Faith Estimate.

    To learn more about your rights and protections as a consumer, please visit: www.cms.gov/nosurprises/consumers

  • Payment is due at the time of the session. Cards on file will be run at the time of the session. Cash, check, and cards issued by major credit card companies are all accepted forms of payment. All checks are made out to Charis Counseling Associates. A $50 fee will be charged for returned checks in addition to any bank charges. Any discount or payment options may be modified and/or limited should your check be returned.

    First appointments are scheduled as intake appointments which can take between 60-90 minutes to complete. Please review the fees associated with your provider on their individual web page and/or contact them for further details.

    At your intake appointment you will discuss with your Provider how your appointments will be scheduled, regarding their length and frequency.

    The Charis Scholarship Fund is available for all clients to apply to. Eligibility is determined based on financial need, number in family and other extenuating circumstances. Please see Application for Fee Reduction and Scholarship for more detailed information on the terms and conditions.

    Any payment plan and/or fee reduction may be modified and/or discontinued: should a credit card payment or check be denied or returned from the bank, for no-shows, or late cancellations. If a card is declined at the time of session, for a reduced fee appointment, and the fee is not paid within 1 calendar week from the time of the appointment, the balance will default to the Provider’s standard fee for the scheduled appointment time.

    Phone calls, emails, text messages, other communication, letters, reports, record reviews, assessments, consultations, or case management practices made by the Provider at your request are prorated at the Standard Fee (in 15-minute increments). All payments are due at the time of service. This includes phone calls, emails, text messages or other communication, with parents when child/teen clients are unable to be seen due to extenuating circumstances.

    Three times the Provider’s Standard Fee will be charged for court appearances, preparation for legal testimony, letters, reports, travel, any meetings (in-person or otherwise) for matters related to legal matters, and testimony, etc. for legal matters made by the counselor at your request or the request of your attorney, a judge, or a court office.

    As of September 1, 2023, any appointments canceled with less than 48-hours notice prior to the agreed-upon scheduled appointment time will incur a fee of $100. This cancellation fee is the same for reduced fee and standard fee clients.

    Same day cancellations due to personal/family illness or emergency, preventing the client from being able to attend appointments in person, will be provided the option to switch to a telehealth [video via TherapyNotes Portal] appointment or to reschedule within the calendar week based on Provider availability.

    If clients need to cancel the same-day due to personal or family illness/emergency, and cannot switch to teletherapy or reschedule within the calendar week, a same day late cancellation fee of $100 will be charged

    Charis periodically reviews and adjusts the standard fees and discounts. All current clients will will be informed if/when standard fees are raised.

    Charis may use outside professional businesses for billing, administrative assistance and collection purposes. These businesses are under the same HIPAA regulations as Charis, in that we both use appropriate safeguards to prevent the misuse or disclosure of your personal health information.

  • 48 hours notice is required to cancel or reschedule any appointment with a Provider, or client will be responsible for a $100 late cancellation fee. Appointments on Charis’ Fee Reduction Plan, including appointments paid for in part by the Charis Scholarship Fund or third-party funding sources, will maintain the $100 late cancellation fee responsible by the client. Charis Scholarships cannot be used to pay for late cancellation. Insurance does not cover missed appointments or late cancellation fees.

    Same day cancellations due to personal/family illness or emergency preventing the client from being able to attend appointments in person, will be provided the option to switch to a telehealth [video via TherapyNotes Portal] appointment or to reschedule within the calendar week based on Provider availability. If clients need to cancel the same-day due to personal or family illness/emergency, and cannot switch to teletherapy or reschedule within the calendar week, a same day late cancellation fee of $100 will be charged.